2006 年 |
目標 |
一月 |
二月 |
三月 |
四月 |
五月 |
六月 |
按照編定班次行走 |
99% | 99.99% | 99.99% | 99.98% | 99.99% | 99.94% | 99.98% |
行車準時 |
99% | 99.94% | 99.94% | 99.96% | 99.92% | 99.91% | 99.91% |
自動售票機操作正常 |
99% | 99.90% | 99.90% | 99.91% | 99.94% | 99.91% | 99.90% |
八達通設施操作正常 |
99% | 99.97% | 99.97% | 99.97% | 99.97% | 99.97% | 99.97% |
列車車身清潔 |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
回覆乘客查詢及意見時間(關於客運) |
電話回覆(兩個工作天內) |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
書面回覆(六個工作天內) |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
回覆乘客查詢及意見時間(關於商務) |
電話回覆(兩個工作天內) |
99% | - | 100% | - | - | - | - |
書面回覆(六個工作天內) |
99% | - | 100% | - | - | - | - |
服務受阻次數(二十分鐘以上) |
最少 | 0 | 0 | 0 | 0 | 1 | 1 |
車廂空調系統故障次數 |
少於4 | 2 | 1 | 1 | 2 | 2 | 3 |
接駁巴士 |
接駁巴士按照編定班次行走 |
99% | 99.86% | 100% | 100% | 100% | 100% | 100% |
接駁巴士車身清潔 |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
2006 年 |
目標 |
七月 |
八月 |
九月 |
十月 |
十一月 |
十二月 |
按照編定班次行走 |
99% | 99.98% | 99.97% | 99.96% | 99.99% | 99.99% | 99.99% |
行車準時 |
99% | 99.95% | 99.90% | 99.85% | 99.89% | 99.87% | 99.94% |
自動售票機操作正常 |
99% | 99.94% | 99.87% | 99.89% | 99.90% | 99.89% | 99.91% |
八達通設施操作正常 |
99% | 99.98% | 99.94% | 99.95% | 99.98% | 99.97% | 99.98% |
列車車身清潔 |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
回覆乘客查詢及意見時間(關於客運) |
電話回覆(兩個工作天內) |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
書面回覆(六個工作天內) |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
回覆乘客查詢及意見時間(關於商務) |
電話回覆(兩個工作天內) |
99% | - | - | - | - | - | - |
書面回覆(六個工作天內) |
99% | - | - | - | - | - | - |
服務受阻次數(二十分鐘以上) |
最少 | 0 | 2 | 1 | 0 | 0 | 0 |
車廂空調系統故障次數 |
少於4 | 3 | 3 | 2 | 2 | 2 | 1 |
接駁巴士 |
接駁巴士按照編定班次行走 |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
接駁巴士車身清潔 |
99% | 100% | 100% | 100% | 100% | 100% | 100% |
最後更新: 10/01/2007
[ 返回輕鐵服務承諾 ]
[ 返回輕鐵刊物 ]
[ 返回大堂 ]